Welcome to Outlet Tike Style Store’s FAQ! We’re here to make your shopping experience as smooth and joyful as dressing your little fashionistas in designer styles at unbelievable prices.

About Our Store

Q: What kind of products does Outlet Tike Style Store offer?
A: We specialize in high-quality designer children’s clothing at outlet prices. Our collections include stylish bottoms, dresses, jumpsuits, swimwear, and topwear from coveted brands like Stella McCartney and Dolce & Gabbana.
Q: What’s your store style?
A: We combine fashion-forward sensibility with practical parenting needs. Our style is contemporary, playful, and always chic – offering designer looks that are both stylish and comfortable for active kids.
Q: Who is your target customer?
A: We cater to fashion-conscious parents who appreciate designer quality but want affordable prices. Our customers value both style and practicality, looking for special occasion outfits as well as everyday wardrobe essentials for their children.

Product Questions

Q: Are your products authentic designer items?
A: Absolutely! We source all our products directly from authorized outlets and distributors. Every item in our store is 100% authentic designer children’s wear.
Q: How do you offer designer clothes at such affordable prices?
A: As an outlet store, we specialize in offering past-season designer collections at significantly reduced prices. This allows us to provide incredible value without compromising on quality or style.
Q: Do you offer plus sizes or special sizes for children?
A: Our size availability varies by collection. Please check individual product pages for specific sizing information. We strive to offer inclusive sizing whenever possible.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Your security is our priority. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Q: What are your shipping options?
A: We offer two convenient shipping methods:
🚀 Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after shipping
🎁 Free Shipping (orders over $50): Delivered via EMS in 15-25 business days after shipping
Q: How long does order processing take?
A: All orders are processed within 1-2 business days from our Baltimore headquarters before shipping.
Q: Do you ship internationally?
A: Yes! We ship worldwide to fashion-forward families across continents (excluding some Asian and remote areas). International customers may be responsible for customs or import duties.
Q: Can I track my order?
A: Absolutely! Both shipping methods include package tracking. You’ll receive tracking information once your order ships.
Q: Why can’t you ship to some Asian and remote areas?
A: Due to logistical challenges and customs restrictions in certain regions, we’re currently unable to guarantee our standard of reliable service to these areas. We’re continually working to expand our delivery network.

Returns & Exchanges

Q: What’s your return policy?
A: We want every shopping experience with us to be joyful. You may return items within 15 days of delivery for a refund or exchange (excluding final sale items). Items must be unworn, with tags attached, and in original packaging.
Q: How do I initiate a return?
A: Please email our customer service team at [email protected] with your order number and return request. We’ll provide you with return instructions and a prepaid return label when applicable.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method.
Q: Do you offer exchanges?
A: Yes! We’re happy to help with size exchanges or color swaps when inventory allows. Please contact us within 15 days of delivery to arrange an exchange.

Customer Service

Q: How can I contact customer service?
A: Our Baltimore-based team is always happy to help! Email us at [email protected] for prompt assistance with any questions or concerns.
Q: What are your customer service hours?
A: We’re available Monday through Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.

Still have questions? Our friendly customer service team at [email protected] is always ready to help you find the perfect styles for your little ones!

Remember: At Outlet Tike Style Store, “Your Trusted Store for Unbeatable Deals” isn’t just our tagline – it’s our promise to you!